Retaining customers is trickier than acquiring new ones in this age of cut-throat competition. They will make no delay in considering your competitors as soon as you fall short of their expectations. In this situation, those who anticipate their needs and fulfill them, by all means, win their attention. Making…

More and more people in this world are realizing the true potential for success they hold within. Gone are the days when everyone was running a rat race to get the best job at an MNC. Dreamers wish to follow their passion and make their fantasies of financial freedom a…

Over the last few days, I am seeing a welcome change in LinkedIn. On an average at least 7–10 new job posts coming daily in my feeds. And when I further dig in, I see that from well-funded startup to well established MNC almost everyone has started posting new openings…

It’s an unprecedented time with the almost entire world in a locked-down situation. The very first thing that this pandemic situation taught the industries is how to maintain business continuity. In the future, every sales call, or every deal agreement will bear a clause about business continuity. Darwinian used “Survival…

Congratulations. Your sales team has convinced a prospect about the benefits that CRM can bring into the system. And as a result, they now want an application to be built for their first-hand experience. If you are a CRM consultant, the onus will be on you to seal the deal…

Recently I met one of my very good friends’ who is currently working as a CRM Consultant. He shared a very interesting story about how one of the CRM projects he worked went for a toss in just three months and eventually got scrapped. …

How many out here love cooking? I am sure many will raise their hands. Just like for a perfect dish, you need a perfect blend of all key ingredients, for a perfect CRM application you need a perfect blend of some of the key ingredients. Unless you have the right…

I ordered some items online through a recently launched mobile app. Unfortunately; the order was not delivered on time. I tried to raise a ticket or want to chat with an executive, but unable to find any way to do that via the app. Then I tried to look for…

Off late, I started attending CRM Enthusiasts’ meetup in the city. While CRM ( Customer Relationship Management ) or CS ( Customer Service ) is a very common term these days and almost everyone understands the concept of CS, however, if you ask them the history about CRM, they give…